LA Nail Salon Chain Outreach

Hi Mai / Happy Nails Team, I'm Eric, founder of Celoria — an AI-powered operating system built for nail salon chains. Happy Nails is a California institution — 40+ years, 65 locations, family-built from the ground up. But I noticed something that might be costing you more than you realize: Your technology is scattered. GoCheckIn for booking. hello again for loyalty. WordPress for the website. Individual Facebook pages for each store. None of these systems talk to each other — which means you can't answer basic questions like "which guests are about to churn?" or "which store's add-on rate is falling behind?" Celoria replaces all of that with one platform: 1. Unified booking + POS + CRM — one system, one customer record across all 65 stores. No more data silos. 2. AI Insights Agent — automatically analyzes every store's performance. Flags underperformers with dollar amounts: "Store #12's return rate dropped 15% — here are 47 at-risk guests to text today." 3. Digital Store Manager — pushes daily tasks to every employee's phone. Works in Vietnamese and English. New hire walks in → system tells them exactly what to do. Zero training needed. 4. AB5-ready — proper employee scheduling, time tracking, and payroll-ready data built in. We power 35 stores for a nail chain today — zero churn. Happy to show you what this would look like for Happy Nails with your own data. Worth a 15-min call this week? Best, Eric He · Founder, Celoria celoria.ai

Hi Reham & Fady, I'm Eric, founder of Celoria. I tried to book an appointment at Nail Garden today through your Zenoti page — it returned "Something went wrong." Your customers are seeing this too. But this isn't just a tech glitch. It's a symptom of a deeper problem: Zenoti gives you a booking engine, not an operations partner. When the page goes down, Zenoti doesn't tell you. When your NoHo West store has 798 reviews mentioning hour-long waits, Zenoti doesn't flag it. Celoria is built for the problems Zenoti ignores: 1. Insights Agent — cross-references your internal data with Google/Yelp reviews. Tells you "here's what's wrong, here's what it's costing you, here's the fix." Every recommendation comes with a dollar amount. 2. Digital Store Manager — your reviews say "no real manager on site." Ours is digital, online 24/7. Pushes SOPs, tracks execution, flags issues before they become Yelp reviews. 3. Reliability — our platform has powered 35 stores with zero downtime incidents. Payment processing starts at 2.0% (vs. Zenoti's 2.3-3.5%). Nail Garden has been pioneering nail salon franchising since 2005. You deserve technology that matches that ambition. Can I show you a side-by-side comparison? Best, Eric He · Founder, Celoria celoria.ai

Hi Samira & Gerard, I'm Eric, founder of Celoria — an AI operating system for nail salon chains. Bellacures is one of LA's most respected nail brands. But reading across your 8 locations on Yelp, I noticed a pattern: guests book appointments and are told there's no record. Others wait 15+ minutes despite reservations. Your mobile app shows a spinning circle. I also noticed you're listed on Mindbody, Fresha, AND ClassPass simultaneously — three booking platforms that don't talk to each other. That's a recipe for scheduling chaos. Celoria replaces all of that with one platform: 1. AI-powered scheduling — eliminates double-bookings and walk-in chaos. One system, one source of truth. 2. Insights Agent — tells you which locations and which technicians are underperforming, quantifies the revenue impact, auto-generates 1-on-1 coaching materials. 3. Guest retention engine — detects customers drifting away before they churn. Auto-triggers personalized SMS. One chain saw +$2,100/mo per store from this alone. We work with a 35-store nail chain today. Zero churn. Would love to show you what Celoria could look like for Bellacures. Best, Eric He · Founder, Celoria celoria.ai

Hi Robert & Marina, I'm Eric, founder of Celoria — an AI operating system for nail salon chains. Laqué has the strongest brand in LA nail — 1.4M Instagram followers, Kylie, Nicki, Vanessa. But the Beverly Hills location just closed, and you're back to one store in North Hollywood with 3-hour walk-in waits. I think I know why scaling has been hard. You've got two booking platforms (Meevo + GoCheckIn), customer service on Gmail, no mobile app, no loyalty program, and no digital waitlist. The Laqué experience lives in that one room on Victory Blvd — and there's no system to replicate it elsewhere. That's exactly what Celoria does: 1. SOP Agent — captures your operational DNA digitally. Every process, every standard, every detail that makes Laqué "Laqué." When you open the next location, it runs like Victory Blvd from day one. 2. One platform replaces everything — booking, POS, CRM, payments (2.0% rates), waitlist, loyalty, marketing automation. No more stitching tools together. 3. Marketing Agent — turns your 1.4M followers into booked chairs. Detects empty slots → auto-posts flash deals. Identifies lapsed guests → triggers personalized DMs. We power 35 stores for a nail chain with zero churn. I'd love to show you what Celoria could do for Laqué's next chapter. Best, Eric He · Founder, Celoria celoria.ai

Hi Juanita & Jonathan, Congratulations on the US expansion — Beverly Hills, West Hollywood, the Glosslab acquisition. The plan to hit 30 US locations is ambitious. But scaling from 2 to 30 in the US is a fundamentally different challenge than the UK. Different labor laws (California AB5), different workforce demographics (79% immigrant workers), different customer expectations. Celoria is the AI operating system built for exactly this: 1. New store = instant operation — your SOPs get digitized and pushed to every US employee's phone. No training backlog. Multiple languages. 2. AI Insights across your network — compare Beverly Hills vs newer locations, quantified and actionable, in seconds. 3. US-native platform — payment processing (2.0-2.8%), RBAC permissions, multi-location management built for the US market. Happy to discuss over coffee at your Beverly Hills salon. Best, Eric He · Founder, Celoria celoria.ai